ECOMSHOP – Return, Replacement & Refund Policy
At ECOMSHOP, every product is quality checked before dispatch to ensure the best shopping experience.
Returns & Refunds
We do not accept returns or refunds for:
- Change of mind
- Wrong order placed by the customer
- Product no longer required
- Personal preference regarding design, colour, or appearance
Replacement
A replacement will be provided only if:
- You receive the wrong product.
- The product arrives damaged.
- The product has a manufacturing defect.
Report Within 24 Hours
Please report any issue within 24 hours of delivery.
Unboxing Video Required
An uninterrupted unboxing video is mandatory for all replacement requests. Claims without a valid unboxing video may not be accepted.
Cancellation
Orders can only be cancelled before dispatch. Once shipped, cancellation requests cannot be accepted.
Refunds
If a replacement is not available, we may issue a refund after verification. Refund approval is at the sole discretion of ECOMSHOP.
Contact Us
Thank you for shopping with ECOMSHOP.
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